Help centre

We're sorry your order is running late. Delays can occur when a store requires more time to pack your order or drivers finding themselves in an unexpected hiccup en route.

Rest assured, we have a dedicated team of people monitoring your order and will keep you posted every step of the way.

Still have a question, connect with us on WhatsApp at 087 362 8200

Alternatively you can contact us by calling 087 362 7600.

Once you have placed your order you will be redirected to the tracking screen where you can monitor the progress on your order. You will also get an email notification once the order is accepted. 

The tracking screen and email notification are the first places to look to confirm if your order was successfully placed. If both aren't there but funds get deducted from your account, pop us a note and we'll look into it for you. 

Still have a question, connect with us on WhatsApp at 087 362 8200

If the store rejects your order this means they either did not have the items you ordered in stock or were simply not able to deliver on time due to high demand at the time you ordered. If this happens, we suggest you place your order with an alternative restaurant.  If you've paid via card or EFT, your Mr D Credit Wallet has automatically been credited to the full value of your purchase.

We are actively monitoring all orders, and many delays self-correct. If there are significant issues. Please allow a few extra minutes for your delivery. We strive to deliver on time and apologize for any inconvenience caused.

Still have a question, connect with us on WhatsApp at 087 362 8200

Alternatively, please call our support team: 

Restaurant Orders : 087 362 7400
PnP Grocery Orders : 087 362 7600

If it appears that your driver is not moving, it could be due to delays at the store or GPS connectivity issues. In case your driver takes a long or unexpected route, please be patient as traffic or road conditions might be the cause. If the GPS location was pinned incorrectly and your driver is on a parallel road or further down the road, use the in-app chat to provide the correct location.

You can always contact your driver via the in-app chat for updates or additional directions. If the driver is still unable to find your location, please reach out to our customer support team on one of the below channels for further assistance.

Connect with us on WhatsApp at 087 362 8200:

Restaurants & Shops Orders :  087 362 7400

PnP Grocery Orders : 087 362 7600

We understand sometimes things come up. It may be possible for you to cancel your order before it gets prepared by the store. The fastest way to cancel your order is to give us a call. Please note that your eligibility for a refund or credit wallet may depend on the status of the order. Decisions to provide any refunds or credits are at the discretion of Mr D.

Connect with our support team on: 

WhatsApp at 087 362 8200

Restaurants & Shops Orders : 087 362 7400

PnP Grocery Orders : 087 362 7600

Unfortunately, no changes are possible once an order has been placed. Should you wish to order additional items feel free to place an additional order on the app for the extra items. 

Unfortunately, once an order has been placed we cannot change the delivery address as a driver in your area may already be in transit to get your order to you. 

Connect with our support team on: 

WhatsApp at 087 362 8200

Restaurants & Shops Orders : 087 362 7400

PnP Grocery Orders : 087 362 7600

We are so sorry that there appears to be a charge discrepancy on your order. Please log a query clearly explaining what you expected to be charged so we could investigate and resolve it.

Connect with our support team on: 

WhatsApp at 087 362 8200

Restaurants & Shops Orders : 087 362 7400

PnP Grocery Orders : 087 362 7600

We work really hard to give accurate expected delivery times. At times, conditions don't make it possible for us to get your order to you as promised.

Rest assured that we actively monitor deliveries that are delivered past their expected delivery times and leave no stone unturned to get them to you #fastnhot.  

Still have a question, connect with us on WhatsApp at 087 362 8200

Alternatively, please call our support team: :

Restaurant Orders :  087 362 7400

PnP Grocery Orders : 087 362 7600

If your order fails or is cancelled, this means your driver was not able to complete the collection or delivery. This rarely happens but common reasons are items being out of stock, the restaurant being closed upon driver arrival and even load shedding. We investigate every unsuccessful order  and we use the information to continually improve our service.

If you would like to know more about the refund procedure when a failure or cancellation occurs, please reach out to us on WhatsApp on 087 362 8200

Alternatively, please call our support team: :

Restaurant Orders :  087 362 7400

PnP Grocery Orders : 087 362 7600

We are so sorry that you were missing items from your delivery. Please click the thumbs down and log a query, clearly explaining what you expected to receive.

In the event that you had a missing item on your PnP Grocery order:

Where you have not selected a backup and the selected item is out of stock you should see the refund in your Credit Wallet. Please check your final order confirmation email, Credit Wallet or head over to the “Orders” tab on your app, select your specific grocery order and you'll see all items that were successfully packed.

Our agents will investigate your query and get back to you. 

Connect with our support team on: 

WhatsApp at 087 362 8200

Restaurants & Shops Orders : 087 362 7400

PnP Grocery Orders : 087 362 7600

We are so sorry that you received incorrect items in your order. Please click the thumbs down and log a query, clearly explaining what you expected to receive and what was incorrect.

• NB: Please attach a photo of the incorrect items. 

Our agents will investigate your query and get back to you. 

Connect with our support team on: 

WhatsApp at 087 362 8200

Restaurants & Shops Orders : 087 362 7400

PnP Grocery Orders : 087 362 7600

We are so sorry you weren't satisfied with your items in your order. Please click the thumbs down and log a query, clearly explaining the quality issue with your items in order for our team to investigate and get back to you.

N.B.: Where applicable please upload a supporting photograph in order to help our investigation and follow up with the restaurant or the driver.

Alternatively, please call our support team: :

Restaurant Orders :  087 362 7400

PnP Grocery Orders : 087 362 7600

We are so sorry your delivery was damaged on arrival. Please click the thumbs down and log a query clearly explaining the specifics of the damage to your delivery in order for our team to investigate and get back to you. 

N.B.: Please attach a photo of the damaged delivery to aid in the investigation. 

Connect with our support team on: 

WhatsApp at 087 362 8200

Restaurants & Shops Orders : 087 362 7400

PnP Grocery Orders : 087 362 7600

We are so sorry you had an issue with one of our drivers. Please click the thumbs down and log a query clearly explaining the specifics of the issue you had so we can thoroughly investigate and get back to you. 

Alternatively, please call our support team: :

Restaurant Orders :  087 362 7400

PnP Grocery Orders : 087 362 7600

Once your order has been accepted by the store, an invoice is sent to your registered email address. 

If you did not receive an invoice you can follow the steps below to resend your invoice: 

1. Open the Mr D app  
2. Go to your order history 
3. Select the order you need an invoice for 
4. Scroll down and select the "Resend Invoice" option 
5. You will then be prompted to check and if required to adjust your email address.

Alternatively, please click the thumbs down log a query and we'll resend your invoice. 

It's very unusual for our system to show that your order has been delivered if you have not received it. If the tracking screen indicates that your order has been delivered but you haven't received it, please check if someone could have accepted the order on your behalf. This may happen in offices, hotels or apartment blocks.

Still have a question, connect with us on WhatsApp at 087 362 8200

When a restaurant rejects your order we automatically process a refund. All other refunds are done manually and you will receive an email once actioned.

Most South African banks take 24 hours to clear the funds but some banks take longer to process funds in accordance with SA banking procedures. 

If more than 5 days have passed since your refund was approved, and your refund does not reflect please click the thumbs down and log a query so we can investigate and get back to you. 

Alternatively, please call our support team: :

Restaurant Orders :  087 362 7400

PnP Grocery Orders : 087 362 7600

We are so sorry that there appears to be a charge discrepancy on your order. Please click the thumbs down and log a query clearly explaining what you expected to be charged so our agents can investigate and get back to you.

We are so sorry you had an issue with our customer services team. Please click the thumbs down and log a query clearly explaining the specifics of the issue you had so we can thoroughly investigate and get back to you. 

We're sorry things didn't go 100% correct. Select thumbs down to log a query with us for the below issues:

• Missing Items
• Damaged Items
• Not what I ordered
• Any other issue

Please provide a description of the issue and provide pictures of the products with visible issues.

When sending us images please ensure the pictures have the following:

• Visible barcode
• Visible item
• Item name visible

Please select the thumbs down below or alternatively call us on 087 362 8073.

If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.

You do not need to return the items in the original Mr D TakealotNOW delivery boxes.

Defective products without the original product packaging can be returned within 6 months of delivery or within the stipulated warranty period of the relevant product.

Please refer to our Returns Policy for more information in section 15.6 in our Terms and Conditions.

Select thumbs down to request more information on returns or policy guidelines or alternatively call us on 087 362 8073.

All returns status updates will be sent via email.

To request an update, please select the thumbs down below or alternatively call us on 087 362 8073.

Yes, choose a new collection date that is more convenient by requesting a new date for collection between Monday to Saturday.

Please note: the return needs to be collected within 7 days of your return request being confirmed.

Select the thumbs down below to reschedule your return collection or alternatively call us on

087 362 8073.

You can sign up by going to: https://www.mrdfood.com/register

Alternatively, you can download the Mr D app from your respective app store then simply open the app and click "sign up" on the opening screen. 

If you are having difficulty signing up, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

 If you have an iPhone or an Android phone you can download the "Mr D" app from the Apple App Store or Google Play Store. 

To go there now, you can also click the below link: Download the app now

If you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com

To reset your password go to: https://www.mrdfood.com/forgot

Enter the email address you used to register then click "submit". An email will be sent to your registered account with a reset password link. Once the email arrives, click the reset password link to continue.

If you still experience problems after following the above steps please connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.

To unsubscribe from marketing emails you can click the unsubscribe link at the bottom of any marketing email you have received. 

Alternatively, connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.

When you place your next order, on the payment screen, you can choose to add a new credit card or remove a credit card that you've used to pay with previously. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

To edit a previously used address, please follow the below steps:

1. Selecting the menu icon on the top right corner of the screen

2. Click on "Profile"

3. Scroll down to your saved addresses

4. Click on the address you'd like to edit to make the needed changes. 

5. Click the back arrow at the top left side  of the screen to save. 

If you're having any issues editing an address and need assistance, connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.

You can choose to pay with card or instant EFT for your PnP groceries on the app. Using cash, Smart Shopper Points or eBucks as payment is not available.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Each PnP grocery order you place has a maximum item limit of 35.

Additionally, individual items may have their own maximum limit due to stock availability in store. You will be prompted on the App if this limit is reached.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You can add your PnP Smart Shopper card number to your account and start earning points on your Mr D Groceries Orders. Using Smart Shopper points for purchases is reserved for in store purchases.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

If one or more of the items you ordered was not in stock, you will be refunded to your Mr D Credit Wallet for that item. This credit is available for immediate use on your next Mr D order and can be used for restaurants or another Pick n Pay grocery order.

You also have the option to request a payout to your bank account.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

When ordering your groceries on Mr D, you can select a preferred backup product that you would like the picker to select in the event that your first choice is out of stock.

Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query

When you select a backup, we'll charge you for the most expensive item between your primary item and the backup. After your order has been completed in store, we'll refund you the difference between your primary item and your back up. This refund will go to your Mr D credit wallet after the picking is complete in store.

This credit is immediately available for use on the Mr D app, or you can request a payout to receive the money back into your bank account. Refer to the 'Credit Wallet' frequently asked question on the Mr D App for more information on the credit wallet.

Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query

Our overnight PnP orders are available when the store is closed. Order now, and we'll deliver it early the next day.

Still have a question, reach out to us by clicking the thumbs down button below to log a query.

Please note that our customer service operators are available between 8am and 8pm and will respond to your query during operating hours.

No, overnight orders are promptly picked and delivered during the first hour of store opening the next day. It's all about that quick turnaround at Mr. D!

Absolutely! Once your order has been accepted, you'll spot a cancel button at the bottom right of your order tracking screen if you have the latest version of the app. Simply click it, choose your cancellation reason, and hit submit.

Once your cancellation goes through, you'll see a refund in your Mr D credit wallet. And, if you prefer, you can always request a payout to your bank account after the refund is processed.

Yes, you may place more than one overnight order at a time. However each store has a maximum number of overnight orders they can accept. When the store reaches its limit you will be unable to place a new order.

Sorry, but liquor trade times don't align with our overnight delivery service.

Placing an overnight order might not be an option right now for a few reasons:

● If the store is currently open
● If the store is closed but not operating the next day
● If you have liquor items in your cart
● If the store has already reached its limit for overnight orders.

At Mr. D, we're straightforward about our pricing. When you make a payment, you're charged at the price you agreed upon. So, if you've paid for a product at a promotional price, but the promotion has ended by the time it's picked, you'll still be charged at that promotional price.

You're charged based on the price at the time of your payment. So, if you've paid for a product at full price, and it happens to go on promotion when it's picked, you'll still be charged at the full price you initially agreed upon.

1. Download the app

If you have an iPhone or an Android phone you can download the "Mr D" app from the Apple App Store or Google Play Store. To go there now, you can also click the below link: Download the app now

If you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com

2. Pin Location 

Enter your street address to see which restaurants are available in your area. 

3. Choose Restaurants 

Browse the menus of the best local restaurants to find the food item of your choice! 

4. Pay Cash or Card or eBucks

Happy with your order? Checkout & choose to pay with your card, eBucks or cash on delivery. 

5. Track Delivery

Sit back, relax, we'll keep you updated on your delivery every step of the way on the tracking screen! 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Mr D is currently available in every capital city of each province in South Africa and other major towns surrounding those cities. 

To see if we service your area & what restaurants are available, simply enter your address into the homepage of our app or website. If we don't service your area, please use the vote for my area prompt that comes up after you search serviceability to vote for your area. Your vote will be taken into consideration when we do expansions to new areas.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

To see which restaurants are available in your area, simply enter your address into the homepage of our app or website. 

If your local favourite is not available on the app, please let us know by clicking the thumbs down and logging a ticket. We might just be able to encourage them to join our platform.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

The map doesn't display the correct street number:

No worries, just make sure to place the pin in the correct location and that the street name is correct. You can correct the street number at checkout on the Order Review Screen.

 The map does not display the correct road name:

Please ensure that the pin is in the correct location. You can proceed from here and add additional information regarding your address on the Order Review Screen. It is important that all relevant information is included for the driver to find you.

I live in a housing estate or office park without street names: 

Please ensure that the pin is in the correct location. You can proceed from here and add additional information regarding your address on the Order Review Screen (Apartment/Office Name, Floor Number and directions). It is important that all relevant information is included for the driver to find you. Please add access code in the delivery instructions should that also be required for entry. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

The Mr D delivery service is now fully online through our app and website.

Why is the online experience so much better?

• You can place your order x5 times faster
• You can save R30 on every order because there are no added call centre service charges
• You can use your credit card, eBucks or cash on delivery to pay
• You can take advantage of discounts exclusively available online - like free delivery
• You can browse your favourite restaurant's latest menus
• You can track your order live

Download the app now or if you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

All restaurants set their own menus and prices on the Mr D app.

Whilst we encourage our restaurant partners to keep their menu and prices on the app the same as their in-house menu, some restaurants choose to increase their prices for delivery. 

When menu items are excluded, this is usually because they're not suited for delivery or are exclusively reserved for in-house dining.  

If you have further questions regarding a menu item or specific restaurants pricing, we suggest you contact the restaurant directly to clarify. 

Alternatively, you can click the thumbs down button below and log a query. We will liaise with the restaurant on your behalf. Please note the turnaround on queries for restaurants via our customer services team may have longer turnaround times than normal queries. 

We only take on as many orders as we can handle to ensure your food always arrives in the quickest possible time. From time to time, this means we may not be able to take orders for delivery if our drivers are all currently busy. In this case, we suggest you check back in a few minutes. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

We currently operate: 

Monday - Saturday: 8am - 10pm 

Sunday & Public Holidays: 8am - 9pm 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

If you are getting an error or your app is not working as it should, we suggest you check the following: 

• Ensure that you have an internet connection through Wifi or 3G/4G
• Close and reopen the app to refresh it
• Reboot your device 
• Update your app

If the above does not resolve the issue:

• Please click the thumbs down button below and fill in the form to log a query
• Make sure to let us know if you're using an iOS app, Android app or website
• Attach a screenshot of the issue you're experiencing

Providing us with the above information will assist our customer service team in assisting you to resolve the issue quickly and thoroughly. 

Coupon codes can be redeemed by applying the code at checkout on the order review screen. Once the coupon is applied, the value of the coupon will be deducted from the full order value and that will reflect immediately. 

If you enter a coupon code which isn't valid we provide a reason on screen.

Usually, this reason pertains to the T&C's of that specific coupon - it may be invalid on your specific order or have expired.  

If you feel the reason code is incorrect please click the thumbs down and log a query so we can investigate and get back to you. 

If you only see collect as an option for a restaurant you'd like to order from, it could mean one of the following:

• There isn't a driver available within the area of that restaurant and your address at the time of your order.
• This restaurant and your address are too far apart for us to ensure your food arrives in the quickest possible time so we aren't able to offer delivery. 
• This restaurant and your address aren't within the same service area. In rare cases, this can mean that a restaurant nearby may not be available for delivery.
• Delivery services haven't started yet for the day, therefore only collect is available.
  
  
  Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
  

Based on the location a customer is, we require customers to spend a certain minimum value to get delivery. There is no minimum order value for collect orders. 

Mr D has teamed up with Checkers to deliver prescriptions and medication to South Africans, providing all customers, including senior citizens or immunocompromised with a safe and hygienic way to receive their medical supplies.

How to place your MediRite order:

Step 1: Place your order with your local Checkers MediRite pharmacy via telephone and request delivery of your order through Mr D Food. Locate your nearest MediRite pharmacy on the MediRite website.

Step 2: Follow Checkers MediRite’s instructions to pay by EFT or Medical Aid using the reference number provided by the pharmacy and send the pharmacy proof of payment.

Step 3: Once your order is complete, Checkers MediRite will provide you with a MediRite Order Number. This number will be used to order the delivery of your medication on the Mr D app.

Step 4: Open the Mr D app, enter your location as usual and search for the local MediRite store at which you placed your medicine order.

Step 5: Select “Medirite Order Delivery” and add to cart.

Step 6: In the cart, input your Medirite order number in the Exclusions & Allergy Notes instructions box.

Step 7: Complete your order as normal and follow the delivery tracking updates.


Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You can select to pay with card, instant EFT or eBucks on the app. Please note you aren't able to pay cash for collect orders.

Important: Our drivers do not carry credit card machines. Please ensure you have sufficient cash in case you select the cash on delivery option.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

When placing your order you can select "cash on delivery" as a payment method. This means you'll be able to pay the driver cash when he arrives with your order. 

Please note the following: 

• Drivers carry limited change
• We don't offer speed points/card machines 
• We don't take cheques
• We only take Rands and cents (we don't accept any other currency)

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

We take the security of your payment and personal information seriously. We work closely with Paygate, a market leader in online payments. Paygate holds PCI DSS Level 1 compliance certification, with over 10 million cardholders trusting them with their data.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Based on the location a customer is, we require customers to spend a certain minimum value to get delivery. There is no minimum order value for collect orders. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

We are so sorry that you're having issues paying with your credit card. Unfortunately, the source of the problem is not always obvious as there are multiple layers to this.

We suggest you do the following: 

• Check you have funds available in your account 
• Ensure you have registered for online purchases with your specific bank
• Try again if you believe you entered your details correctly

If the above does not resolve the issue, you can select the instant EFT option or choose to pay cash on delivery. Alternatively, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

When logging a query:

• Make sure to let us know if you're using the iOS app, Android app or website.  
• Attach a screenshot of the issue you're experiencing

Providing us with the above information will assist our customer service team as well as our payment portal provider in assisting you to resolve the issue quickly and thoroughly. 

To pay with eBucks when ordering please follow the steps below:

1. Select eBucks as your payment option
2. Enter your eBucks South African ID number and a four digit eBucks PIN
3. Don’t have a pin? Visit the eBucks website and request one. 
4. Once logged in, you will be able to see how many eBucks you have. 
5. Click the "Send OTP" button to proceed to the final step where you will be prompted to enter the OTP and finalise the purchase.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

What do I need?

SA ID number linked to the eBucks account of your qualifying FNB/RMB cards.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No. You cannot partially pay for an order with eBucks. However, if you apply a coupon on an order, you are able to pay for the rest of the order with eBucks just like you can with other payment options.  

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Your ID number is required so that Mr D Food can be able to communicate your spend with FNB when you opt to earn eBucks so that FNB can allocate the correct amount of eBucks to your account for your spend. Also, it is needed for Mr D Food to retrieve your eBucks balances when you opt to spend eBucks on Mr D Food orders. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Contact eBucks on 087 320 3200 and or visit www.eBucks.com

Remember: 

• If you choose to earn eBucks on an order, you cannot simultaneously pay for that order using eBucks.
• Your eBucks will be awarded at the beginning of the month for purchases made the previous month.
• If using a promotional coupon, you will only earn eBucks on the remaining balance that is actually paid with money, and not on the coupon or credit amount itself.

You need to make sure you are registered for eBucks in order to earn. If you haven’t registered yet, please visit www.eBucks.com

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Contact eBucks on 087 320 3200 and or visit www.eBucks.com

Your credit wallet is used to store your refund credit if a Restaurant does not accept your order after you place an order with us. You can use this credit either immediately or at a later date when you place your next order with Mr D. For your subsequent order, your available refund credit will be applied automatically.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You can view your wallet transaction history by tapping the profile icon on the bottom right of the app, and then tapping on the “Credit wallet” option that appears in the menu.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Your available credit will be applied automatically when you place your next order. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

In the event that your order is not accepted by the Restaurant, the amount paid for the order will be put into the credit wallet. In the event of you experiencing any other problem after your order is placed, we will determine if you are eligible for a refund into your credit wallet. You cannot top-up your credit wallet.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes, the available credit in your wallet will be applied automatically when you place your next order. If your credit wallet balance is less than the order total, the remaining balance of the order can be paid with any other payment method available at the time of your order.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes, any available wallet funds will be applied automatically when you place your next order, up to the total order value. The remaining balance of the order total can then be paid with any other payment method available at the time of your order.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Once allocated to your wallet, the funds in your wallet are valid for a period of 3 years. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No, in the event that your next order total is less than the available wallet balance, then you can use the remaining wallet funds on your next order.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You can request a payout from your credit wallet by tapping on the “Request a payout” button on the credit wallet screen.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

By default, your payout will be made into the last valid card or bank account you used to place an order with us which failed. In the event that our payout to you was unsuccessful, we will contact you via email to request your alternative bank details.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Your payout will be processed within 5 business days from your payout request date. In the event that our payout to you was unsuccessful, we will contact you via email to request your alternative bank details.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No, your available wallet funds will be immediately depleted after you request a payout.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No, funds in your credit wallet will not incur interest.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

When you sign up we will automatically add you to our email database so you get notified of various  promotions. 

If you're using the app you can opt into push notifications to ensure you get notified as promotions launch. To do this, go to menu > notifications. 

P.S.: Should you be unable to find emails from us in your inbox, please check your spam folder.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

When you sign up you'll be emailed a coupon code. Entering this coupon code at checkout will entitle you free delivery on your first order. 

You can sign up by going to: https://www.mrdfood.com/register

Alternatively, if you have the Mr D app, you can simply open the app and click "sign up" on the opening screen. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Coupon codes can be redeemed by applying the code at checkout on the order review screen. The coupon code will be applied immediately and the value of the coupon will be deducted from the overall amount of the order.  

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

If you enter a coupon code which isn't valid we immediately provide a reason on screen.

Usually, this reason pertains to the T&C's of that specific coupon - it may be invalid on your specific order or have expired.  

If you feel the reason code is incorrect, connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.

We use a third party SMS service to distribute these OTPs. In case you did not receive yours please follow these steps:

1. Check that the phone number listed is correct
2. Request to “Resend OTP”
3. If this still does not work, please log a ticket with our support team by clicking the thumbs down button below and we'll get back to you. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Wicode is a payment platform used by third party issuers to generate voucher codes. These vouchers can be redeemed by the customer, on any vendor that is allowed by the issuer

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

The use of WiCode allows a you to use funds available to you via various platforms. Some WiCode issuers have loyalty, credit, discount or cryptocurrency platforms that can be used to pay toward your Mr D order. This essentially broadens the payment method options available to you.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Below is a list of WiCode Issuers that allow redemption on Mr D:

- Celbux (NSFAS WALLET)

- Mobicred

- FNB eBucks

- Noracco

- Capitec

- RCS

- Bitrefill

- Mr D Bulk Corporate Vouchers (vouchers@mrdfood.com)

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes, if your WiCode issuer allows the WiCode voucher to pay for a partial order value, you can use your Mr D wallet credit, a promo code as well as either EFT, eBucks or Card to pay for the remaining amount due.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Unfortunately you are only allowed to use 1 WiCode per order.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No. If the WiCode amount is more than your order amount, the remaining amount will still be available to you on the platform you've used to generate the WiCode.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

If your order fails, or is cancelled you be fully refunded into your Mr D Wallet. You can use your credit wallet to pay toward your next Mr D order or you can select 'payout request' for the funds to be paid into your bank account.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes. Your wicode is only fully redeemed when your grocery basket has been picked.

If your order fails, or is cancelled, before your grocery basket has been picked, your wicode will not be used. The value will be available for you to use on the platform you used to generate the wicode. If you have used a one-time pin, a new voucher must be generated to access these funds, as the same voucher number cannot be used more than once in this case.

If your order fails, or is cancelled, after your grocery basket has been picked, you be fully refunded into your Mr D Wallet. You can use your credit wallet to pay toward your next Mr D order or you can select 'payout request' for the funds to be paid into your bank account.

Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query

The value will be available for you to use on the platform you used to generate the wicode.

If you have used a one-time pin, a new voucher code must be generated to access these funds, as the same voucher number cannot be used more than once in this case.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

The issuer of your WiCode sets the expiration. Please contact the organisation that issued your WiCode if it has expired.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

This is dependent on the wicode issuer and the type of wicode they issue. If the issuer generates one time pins, you will not be able to use this pin more than once.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Only Mr D WiCode's can be applied to an order. Contact the WiGroup to confirm that your WiCode is redeemable on Mr D. 

If you believe the WiCode you entered was correct however your payment was unsuccessful, log a query with our support team.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes. If the WiCode amount is more than your order amount, the remaining amount will still be available to you on the platform you've used to generate the WiCode.

Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query

- Check that the amount of your WiCode fully covers the order amount due - some WiCode issuers only allow redemption of WiCode vouchers that fully covers the order.

- Check whether your WiCode has expired - WiCode issuers can set an expiry date and time when generating a WiCode. If the WiCode is not applied within the expiry period, it will no be longer valid

- Check whether your WiCode can be redeemed on Mr D - WiCode issuers chose which vendors they allow WiCode redemption for.

- Check if you have a restaurant brand specific WiCode - please note that this is currently not supported by Mr D.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Review our list of supported providers and common errors.

If you are still not satisfied, please log a ticket with our support team and share the details of your WiCode experience. You can also reach out to the provider of your WiCode to understand why the WiCode is not being accepted.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

It's best to confirm with the issuer of the WiCode if your voucher is redeemable on multiple platforms including Mr D.

In the case that it is, you will be able to redeem your voucher in a selected store and on Mr D provided that there is a remaining balance on the WiCode voucher.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No there is no restriction, when redeeming your Wicode on Mr D you can purchase any item across our restaurants, groceries and shops listed on the app.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes. If the WiCode amount is enough to cover the entire order, including the driver tip and delivery fee, these can be paid for with your WiCode.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

A SnackMe gift is a voucher with a personalised message, redeemable at any restaurant on the Mr D app.  Existing Mr D customers can send a gift to any recipient, using the recipient's mobile number. The recipient does not need to be an existing user on Mr D.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

To send a SnackMe gift, please follow the steps below:

1. Tap "Send gifts" from the gifting home screen
2. Select any recipient with a mobile number from your phonebook
3. Choose a digital gift
4. Choose a gift amount
5. Personalise the gift message 

6. Pay via card or EFT only. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes, you can send a SnackMe gift to any valid mobile number on your phonebook.  A gift recipient that does not have a profile with Mr D, will receive an SMS with instructions on how to claim the gift.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

After you complete the checkout process, you can choose and apply any of your received gifts. If the entire gift amount is not utilized on the current order, the gift will have a remaining balance which you can use at a later date if you wish.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No, you can only apply one SnackMe gift to an order at a time on checkout.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

SnackMe gifts will remain active for 3 years from the day the sender purchases the gift.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No, you cannot choose how much of the gift balance to apply. This is automatically calculated.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Access your gifts from the gifting home page by tapping on the "Gifts" icon at the top.

Yes, you can personalise the default gift message on the digital gift preview screen.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You need to give access to your phone book contacts so you can choose a friend to gift. Mr D does not store your contacts.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Recipients with an existing Mr D profile will receive an in-app message and email notifying them of the gift received. Recipients without an existing Mr D profile will receive an SMS with instructions on how to claim a gift.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You may only cancel a SnackMe gift that you have sent, provided the recipient has not accepted the gift yet. 

Alternatively you can contact us by calling 087 362 7400.

Accepting a SnackMe Gift allows you to save money on your next order. You can use the SnackMe Gift to order food at any restaurant. Apply the SnackMe Gift during the checkout process to reduce your order total.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No it is not possible to request a payout of your SnackMe gifts. You can use the SnackMe Gift to order food at any restaurant.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

SnackMe gifts do not incur any interest and will remain active for 3 years from the day the gift was purchased.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

No, you don't have to be a friend of the recipient to send a gift. To send a gift all you need is a valid mobile number.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You can hide your name from the gifting feed by enabling the gifting privacy toggle. The gifting privacy toggle can be found on the settings side menu option

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

On the SnackMe gifting home screen select the Request Gifts icon. Choose a friend from your contact list, who will receive the request. Share your gift request to your friend via any messaging app on your device such as WhatsApp or via SMS. The recipient will receive a message with a link to the Mr D app where they can send you a SnackMe Gift.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

You need to contact the loyalty program directly to resolve the issues with your card number or account.

Please contact the applicable loyalty program on the details listed below:

Spur Customer Care: 0860 007 787

John Dory's Customer Care: 0860 536 797

Panarottis Customer Care: 0860 007 262

Kauai Customer Care: 021 448 9974 or support@wigroup.co.za

If you are placing an order with a qualifying restaurant you will have the option to add your loyalty card number or cellphone number on the “order review” screen when placing your order.

To contact our marketing / PR department please email: megan@mrdfood.com

To apply to become a driver, please complete the driver application form by clicking on this link: https://www.mrdfood.com/become-a-driver

To apply to list your restaurant, please complete the restaurant application form by clicking on this link: www.mrdfood.com/become-a-restaurant-partner

On average it takes 35 minutes from when you place your order for your food to arrive fast and hot at your door. This depends on the time it takes a restaurant to prepare an order and the distance a driver needs to cover from the restaurant to your doorstep.

When you select the restaurant you want to order from, we give you an estimated delivery time to ensure you know how long delivery will take from the specific restaurant you've chosen. We'll also keep you updated throughout the journey, from placing the order right through to delivery.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Once your order is placed & accepted by the restaurant, the restaurant will prepare and package your food. Our driver will then collect your order from the restaurant, store it in a thermal hot bag and deliver it straight to your doorstep, either in a car or on a motorbike. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Once you have placed your order on the app or website, you'll be redirected to the tracking screen. There you can follow your order through all the necessary steps. Additionally, once our driver has picked up your order from the restaurant, a map will be appear where you can track the movements of the driver live as the driver makes way to your location. 

If you're using the app and have enabled push notifications, you'll also receive notifications as your order makes it's way to you. 

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Yes, all you need to do is select the "Self Collection" option when placing your order.

Top Tip: Try it to skip the queue at your local favourite.

If you only see collect as an option for a restaurant you'd like to order from this either means:

• There isn't a driver available within the area of that restaurant and your address at the time of your order.
• This restaurant and your address are too far apart for us to ensure your food arrives in the quickest possible time, so we aren't able to offer delivery. 
• This restaurant and your address aren't within the same service area. In rare cases, this can mean that a restaurant nearby may not be available for delivery.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Choose the collection option if you'd like to pick up your order yourself. You'll still receive a confirmation that the restaurant has received the order with an indication of your pick-up time. When you get to the restaurant you'll just need to provide your order number to a member of staff to collect your order. 

Remember: You have already paid for this order and no additional payment is necessary at the restaurant.

Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

To report a driver incident or to share a driver compliment or suggestion connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.

If you have another question not covered in the "General Delivery Queries" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

You can access and manage your personal information in My Account.

Here you will have access to:

• Personal Details 
• Saved Addresses  
• Order History
• Card payments
• Credit Wallet
• SnackMe Gifts
• Setting (Promotions & offers)

All other information

You can also request the above information and more via our Privacy Policy.

You can access and manage your personal information in My Account.

To access personal information which isn't available in My Account, please follow the below steps:

1. Go to our Privacy Policy and click on Request my data.

2. Log into your Mr D Food account.
3. Click the Submit Request button.
4. We will send a confirmation link to you via email. Click the link to verify your request.
5. A secure download link will be emailed to you after your request has been processed.


Read our Privacy Policy to find out more about how we collect and use your personal information.

To submit a request to permanently delete your Mr D Food account and personal information:

1. Go to our Privacy Policy and click on Delete my data.
2. Log into the account you want to close.
3. Carefully note the services which will no longer be available after your account has been deleted.
4. If you still wish to proceed, click the Submit Deletion Request button.
5. A confirmation link will be sent to you via email. Click the link to verify your request.
6. We will process your request and be in touch once your account has been deleted.

Once your account has been deleted, it will no longer be accessible and cannot be restored. 

If you later decide that you want to start shopping with us again, you will need to register a new account.

Your request may take up to 30 days to process. To finalise your personal information or account deletion request, we will send you an email to the address associated with the relevant account.

If you have not received any communication from us after 30 days, please check your Spam folder or click here.

If you have another question not covered in the "Data & Privacy" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

You should receive your OTP instantly, this may take up to 60 seconds depending on the network provider you use.

Ensure that the cell phone number linked to your profile is correct.

If you still haven't received your OTP select “Didn't Get it? Resend OTP” on the app and the OTP will be resent to you.

If this does not work, connect with us on WhatsApp at 087 362 8200 or log a ticket with our support team by clicking the thumbs down button below and we'll get back to you.

On Mr D you can now order a wide range of selected Takealot products on the app and have it delivered to you in 60 Minutes.

The maximum number of items you can place in one order is dependent on the size and quantity of the products you add to your basket.

We only offer a delivery option for all TakealotNOW products on the Mr D app.

You can only use your credit wallet balance or coupons issued by Mr D when placing your TakealotNOW order. Credits and coupons received for Takealot.com orders do not apply on the Mr D app.

Your TakealotNOW order will take approximately 60 minutes to deliver to your address.

Once your TakealotNOW order is placed we are unable to reschedule the delivery of your order.

If you have changed your mind and would like to return an unwanted product, please note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.

You do not need to return the items in the original TakealotNOW delivery boxes.

Defective products without the original product packaging can be returned within 6 months of delivery or within the stipulated warranty period of the relevant product.

Our TakealotNOW returns policy can be found in section 15.6 in our Terms and Conditions.

Select thumbs down to request more information on returns or policy guidelines or alternatively call us at 087 362 8073.

To request a Return for your TakealotNOW Product :

• Contact us on 087 362 8073
• Open "orders" on your Mr D app
• Select the order with the item you wish to return and provide us with your order number to log your return.
• Alternatively, select the thumbs down below to have one of our customer experience agents assist you with your request.

Mr D offers 1 return method and does not charge any return administration fees:

• All returns will be collected by courier

If we accidentally delivered the wrong product to you, or if the product is not as described on the website or app, please notify us within 30 days by contacting us or selecting the thumbs down below and we will collect the product from you at no charge.

If you wish to replace the item as your preferred outcome, one of our customer experience agents will reach out to you via email and assist with your request.

A Manufacturer Warranty product is a product whereby the relevant supplier or manufacturer chooses to manage defective product returns directly with the customer.

Additional Info

A Manufacturer Warranty comes into effect after 7 days of receiving the product and is only applicable to defective products. Returns for any other reason will be facilitated by Mr D, provided the return is logged within 30 days of receiving the product.

If you would like to log a return for a manufacturer warranty product, please select the thumbs down below and one of our customer experience agents will provide you with the supplier information.

This is not possible. The complete product, including all its accessories and partner product has to be returned, as we may need to provide you with a complete replacement or full credit / refund.

For example, if your Phone charger is not working, you would need to return both the Phone and the Phone Charger.

In order to have your return rescheduled, please contact us on 087 362 8073 .

We are unable to change an address after your return has been logged. We would need to cancel your return and log a new return with the new address. If you would like to go ahead and cancel the return, please select thumbs down below or alternatively call us on 0873628073.

Alternatively, if you are available at the current collection address at a later date and would like to reschedule,please select thumbs down below or alternatively call us on 0873628073.

All returns status updates will be sent via email.

To request an update, please select the thumbs down below or alternatively call us on 087 362 8073.

A refund will only be processed after your product has been received and evaluated by our returns team. Once your item has been evaluated, we will provide a refund through the Mr D credit wallet or creating a replacement based on your preferred outcome.

If you wish for your refund to be reversed into you bank account, you can always action a "Wallet Payout Request" on the Mr D app.

Your return can be canceled if it has not been collected by our courier.

To cancel your return, contact us via the Contact Us button below, or call us on 087 362 8073.

Our TakealotNOW returns policy can be found in section 15.6 in our Terms and Conditions.

We may occasionally update this document. When you use our platform, the current version

posted on this page is applicable.

MrD is an inclusive brand which strives to represent a culturally rich and diverse nation. All
imagery and communication published or associated with MrD must align with the company’s
values.

This advertising code sets out our commitment to all commercial advertising on the MrD
website and associated apps, to ensure that all such advertisements are lawful, honest,
decent, truthful and transparent. Adherence to this code ensures MrD remains a trusted brand
and a responsible corporate citizen.

For purposes of this code:
“commercial advertising” means all forms of paid-for advertising on the MrD website
and associated apps, which includes advertising display banners, carousels, pop-ups,
and boosted search result product listings like sponsored ads; and
“advertiser” means the entity at whose instance the advertising appears, depending on
the circumstances it may be MrD or any other third party (for instance an outlet or
restaurant trading on the platform).

Commitment to lawful advertising
Advertisers must ensure that the commercial advertisements on the website should be in full
compliance with all applicable legislation and regulations.

Commitment to honest advertising
Advertisers must ensure that commercial advertisements should not, when considered in
context, be so framed as to abuse the trust of the consumer or exploit their lack of experience,
knowledge or credulity.

Commitment to decent advertising
Advertisers must ensure that commercial advertisements should not, when considered in
context, contain any foul language, obscenities, defamation, hate speech or derogatory
comments.
Commercial advertising should not, when considered in context, contain anything which might
lead or lend support to acts of violence or criminal activity, nor should they appear to condone
such acts.
Commercial advertising should not, when considered in context, contain any negative gender
stereotyping or negative gender portrayal.

Commitment to truthful advertising
Before commercial advertising is published, advertisers must hold in their possession sufficient
documentary evidence to support all claims, whether direct or implied, that are capable of
objective substantiation.

Commitment to transparent advertising
When our customers search for products on our platform, any paid-for boosted search result
product listings which appear with the organic search results should be marked as a
“sponsored” product listing. Transparency ensures that our customers are aware that these
search results have been paid for by advertisers.

If you do not think Mr D, or any advertiser on the Mr D website, is adhering to our commercial
advertising commitments, please let us know by emailing advertising@mrd.com.

TakealotMORE is a subscription program for takealot.com customers, and as a Mr D customer you can also receive benefits on your Mr D orders.

For more information about how TakealotMORE subscriptions works, go to TakealotMORE

To sign up for the TakealotMORE free trial:

Go to the TakealotMORE page TakealotMORE Trial

Select Start Free Trial

Follow the on-screen instructions

Still have a question, connect with us on WhatsApp at 087 362 8200

To redeem your Mr D benefits, place an order with any restaurant, shop, or Pick n Pay on the Mr D App, and proceed to checkout where your free delivery benefit will be automatically applied.

Please note, the minimum order value for a restaurant order is R150 and R350 for a grocery order. If the minimum requirements are not met, your benefits will not apply.

Still have a question? Connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the ‘thumbs down’ button below to log a query.

Yes, your benefit can be used in conjunction with any Mr D coupon or WiCode. Should you require more information regarding the TakealotMORE subscription benefit click on the link below:

TakealotMORE

Still have a question? Connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the ‘thumbs down’ button below to log a query.

Please download the latest version of the Mr D app to link your account.

How to link your Mr D account:

If you are a Mr D customer:
1. Log in to the Takealot App
2. Go to your Subscription Dashboard
3. Select Link Account
4. Open the link in your browser, which will open the Mr D App
5. The Mr D app will open and your code will be displayed on the TakealotMORE screen
6. Select Link Account to apply your TakealotMORE code

If you are using the Takealot website
1. Open the Mr D app
2. Go to Profile
3. Select Free delivery with TakealotMORE
4. Enter the code displayed on your Takealot Subscription Dashboard
5. Select Link Account

Still have a question, connect with us on WhatsApp at 087 362 8200

The pin shared on the Takealot subscription page after linking your account is unique to your Takealot account. This means it is not required to have the same Mr D email address to link your accounts.

Still have a question? Connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the ‘thumbs down’ button below to log a query.

For more information related to TakealotMORE select the link below.

TakealotMORE T&C's

Still have a question? Connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the 'thumbs down' button below to log a query.

In order for your free delivery benefit to apply, the minimum order value needs to be met, for restaurant orders (R150) and for grocery orders (R350).

If your benefit is still not applying, please connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.

Your TakealotMORE benefit is only applied to delivered orders. For failed and cancelled orders, your benefit will not be redeemed.

Still have a question? Connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the ‘thumbs down’ button below to log a query.

1. Open the Mr D app
2. Go to Profile
3. Select Free delivery with TakealotMORE
4. Select Unlink Account

If you’d like to unlink from Mr D, you can access the direct link here: Unlink Mr D Account

Still have a question? Connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the ‘thumbs down’ button below to log a query.

Unlinking your accounts won’t have an impact on your subscription status, your account can remain linked with Takealot, but you should cancel your subscription on Takealot following this link: TakealotMORE

If you’d like to unlink from Mr D, you can access the direct link here: Unlink Mr D Account

Still have a question? Connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the ‘thumbs down’ button below to log a query.